Reach a car-buying expert
Skye, our AI assistant, is available 24/7 and can help you find the right car or answer any questions.
Or give our Customer Experience Center a call for help with car shopping, buying, selling, or shipping.
Contact CarMax Auto Finance
Get help with questions about car payments, loan payoffs, and more. Hours are Mon–Fri: 8am–10pm and Sat: 9am–6pm ET.
(800) 925-3612Contact Customer Relations
Share feedback or concerns about your experience. We’re here to help. Hours are Mon–Fri: 9am–8pm ET.
(800) 519-1511MaxCare® information
Get the CarMax app to see your plan details and find a repair shop near you.
Other resources
Connect with our Customer Relations team through our social channels.
CarMax believes that helping others is an important part of being a good neighbor, and we appreciate your interest in The CarMax Foundation. Most of your questions can be answered on our website at foundation.carmax.com opens in a new window., or you can contact The Foundation directly.
- Address
- The CarMax Foundation
Attn: Marketing, Foundation
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 - [email protected]